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Frequently Asked Questions

A few answers to help save you time. If your question is not listed, please give us a call on 3382 0367 or email

Do I need a referral from my doctor to see a physiotherapist?

Physiotherapy is a first contact practice, which means that you as a private fee paying client can see a physiotherapist without the need of a referral from your GP. There are circumstances however, which require a GP referral in order for you to claim compensation or have a third party pay for your treatment. If you are claiming the following, then you must have a GP referral prior to starting treatment.

  • Work injury (Work Cover)
  • Claiming CTP (motor vehicle accident) insurance
  • Medicare Program (EPC)
  • Department of Veterans Affairs (Gold or White card holders)

How do I claim my private health rebate?

We utilise the Hicaps system which allows on the spot claiming from your health fund. This means you will be responsible for only a gap payment.

How much will my gap be?

Your out of pocket expenses are dependant on the level of cover you have. We are unable to check what this will be until we process your payment, so we recommend that you find out your rebate by contacting your health fund. We are preferred providers with Medibank Private, BUPA, and HCF which means that members of these funds will receive a smaller gap, however this still depends on your level of cover. To claim your healthfund rebate on the spot you must have your membership card with you on the day.

How do I claim my Medicare rebate?

For Medicare eligible clients claiming your rebate is done immediately through our online processing. Funds are transferred immediately into your nominated account. Please be aware that Physiotherapy is not generally a bulk billed Medicare service and only those on a current EPC plan from their Dr can claim a Medicare rebate.

I’m having surgery, should I wait until afterward to get treatment?

Considering that a big part of our rehabilitation program is education and management, it may well be beneficial to have a Pre-op appointment, so we can go over some of the things that may make your recovery easier and less painful. You would be surprised the things we consider that you may not – it’s definitely worth the visit.

What should I wear to Physio?

This is a very valid question. Comfort and practicality are paramount, especially if you are in pain. We suggest wearing separate pieces such as loose pants & shirt/t shirt /singlet so we are able to easily access the area requiring treatment without causing you to be uncomfortable. For this reason dresses or one piece outfits are not recommended.

What is the difference between a Physiotherapist and a Chiropractor?

A well known dictionary defines Chiropractic as “a system of treating bodily disorders by manipulation of the spine and other parts, based on the belief that the cause is the abnormal functioning of a nerve”

Physiotherapy is defined as “an allied health profession primarily concerned with the remediation of impairments and disabilities and the promotion of mobility, functional ability, quality of life and movement potential through examination, evaluation, diagnosis and physical intervention”



We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.

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